Maple News reports that while Canada offers a range of free, government-funded settlement services designed to support newcomers with their integration process, many immigrants remain unaware of these valuable resources.
Settlement services are available to immigrants prior to their arrival in Canada and continue through their early months and years in the country. These programs are offered by Immigration, Refugees and Citizenship Canada (IRCC), as well as Quebec’s Ministry of Immigration, Francisation and Integration (MIFI) for newcomers headed to that province. Services include help with employment, language training, finding housing, adjusting to Canadian culture, and accessing health care.
According to IRCC’s 2021 Settlement Outcomes Report, which surveyed over 120,000 newcomers who arrived in 2018 and 2019, the services have had a positive impact. More than 90% of service users found them helpful. The report also revealed that newcomers who accessed these services were more likely to report feeling settled and integrated into Canadian society.
However, nearly 70% of those who did not use settlement services said it was because they simply did not know they existed. Among those aware of the services, 25% reported uncertainty about how to access them. Many said timely information and referrals could have greatly improved their transition.
Pre-arrival services — available to approved permanent residents before they land in Canada — play a crucial part in preparing for life ahead. These programs offer guidance on working and living in Canada, including tips on job hunting, writing résumés, credential recognition, housing, child care, and navigating the healthcare system. Services are available online and in-person (in select countries such as India, China, and the Philippines), though online support has become the primary mode post-pandemic.
Maple News notes that federally-funded referral services often make a difference in awareness and access. Roughly 23% of newcomers who used federally-supported referrals in their first year in Canada successfully connected with needed services. These referrals are often the bridge between immigrants and the support they require.
To better reach newcomers, IRCC maintains an extensive online directory of over 1,200 settlement agencies across the country, as well as province-specific resources. Those approved for permanent residence are encouraged to start accessing these resources before they arrive, ensuring a smoother transition into Canadian life.
Despite the proven benefits of these programs, there is a clear need for improved outreach and education — both abroad and within Canada — to help more immigrants take full advantage of the support available to them.